Billing Policy for Fuelforge Systems Inc.
Effective Date: May 24, 2024
Introduction
Welcometo Fuelforge Systems Inc. This Billing Policy is incorporated into our Terms ofService and outlines the billing terms and conditions for accessing and usingour lead generation services.
General Terms
Uponsigning and returning your Service Agreement (SA), our services will commence,and all payments specified in the SOW will be due. Payments are required every30 days until the end of the agreed term. All prices are in USD andnon-refundable as per the deliverables in the SA.
Payment Methods
Paymentsmust be made via a valid credit or debit card (American Express, MasterCard,Discover, or Visa). In certain cases, they may be made via EFT as well. You areresponsible for keeping your payment information current. Updates can be madethrough our billing portal. By providing your payment method, you certify thatyou are authorized to use the card.
Billing Cycle
Clientsare billed monthly. A tech fee is charged at the start of the month, andadditional charges for leads generated are billed on the last day of the month.If a payment fails, you have a 15-day grace period to resolve the issue.Unresolved issues may lead to account suspension, and we reserve the right tobill in advance.
Cancellation Policy
Tocancel services, contact your Customer Success Manager via call or email. Thispolicy operates on a month-to-month basis, meaning cancellation does notabsolve you of any outstanding fees. Leads submitted during the current billingcycle will still be billed.
Account Pause
Youmay pause your account for a fee of $150 per month, which holds your accountwithout full billing.
Billing Disputes
Todispute a charge, contact us in writing within 30 days of the charge. Do notdispute the charge with your credit card company during this period to allow ustime to resolve the issue. If a chargeback is received before this period ends,we may suspend your account and seek collection for the rendered services.
Formore details on billing disputes and resolution, you can contact us athello@fuelforge.io
Modifications
FuelforgeSystems Inc. reserves the right to modify this Billing Policy. Any changes willbe communicated in advance.
Byusing our services, you agree to this Billing Policy and our Terms of Service.
Ifyou have any questions or need further assistance, please contact our billingdepartment at hello@fuelforge.io